WHOLESALE FAQ

WHAT IS A WHOLESALE MYSTERY BOX?

A wholesale mystery box is a curated assortment of mixed eyewear selected by us. You choose your box quantity, and we choose the frames.


CAN I CHOOSE MY OWN FRAMES?

No. Individual frame selection is not available with our mystery boxes. If you want to choose your own products and source your own inventory, our Vendor List may be a better option for you.


WHAT TYPES OF FRAMES WILL I RECEIVE?

Your box may contain a variety of: 

  • Shapes
  • Colors
  • Frame styles
  • Trends
  • Everyday styles
  • Statement styles

The exact assortment depends on our current inventory.

 

WILL EVERY BOX BE DIFFERENT?

Yes. Because our boxes are curated from available inventory, the assortment can vary from order to order.


WILL I RECEIVE DUPLICATES?

We aim to provide variety whenever possible, but duplicates may occur depending on your order size and available inventory.

 

CAN I REQUEST SPECIFIC COLORS OR STYLES? 

Because our boxes are fully curated, we do not accept specific frame, color, or style requests


WHO CAN PURCHASE WHOLESALE?

Our wholesale boxes are designed for entrepreneurs and businesses purchasing inventory for resale, including online stores, boutiques, pop-ups, and other retail businesses.

CAN I RESELL THE EYEWEAR

Yes. Our wholesale products are intended for resale by businesses and entrepreneurs.

ARE THE FRAMES PRESCRIPTION-READY?

Our eyewear may be suitable for prescription lenses; however, prescription compatibility can vary by frame style and individual prescription. We do not provide prescription services or determine whether a frame is suitable for your prescription.

Before purchasing or fitting prescription lenses, please consult with a licensed optometrist or qualified optical professional to confirm that the frame is appropriate for your prescription and needs.

We recommend having your frames professionally evaluated and fitted by an eye-care professional.


HOW LONG DOES PROCESSING TAKE?

Orders are processed within 3-5 business days.

Shipping time begins after your order has been processed.


DO YOU ACCEPT RETURNS OR EXCHANGES?

We process orders quickly to ensure fast shipping.

If you need to make a change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes.


 WHAT IF MY ORDER ARRIVES DAMAGED?

Contact us within 24 - 48 hours of delivery with your order number and clear photos of the damaged item. We’ll review the issue and provide the next steps according to our damage/return policy.


CAN I BUY INDIVIDUAL FRAMES?

 No. Our wholesale collection is sold in wholesale quantities only. If you’d like to source individual styles yourself, visit our Vendor List.